Customer Satisfaction Guarantee
At Boalmari Network, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, cancellations, and refunds are handled for products and services purchased through boalmarinetwork.com.
1. Eligibility for Refund
A refund may be considered in the following situations:
- ✓A payment was made successfully, but the ordered product or service could not be delivered due to reasons attributable to Boalmari Network.
- ✓A duplicate payment was made for the same order.
- ✓A technical or billing error resulted in an incorrect charge.
- ✓The customer received a product or service that is significantly different from what was ordered.
Each refund request is reviewed individually before approval.
2. Non-Refundable Cases
Refunds will generally not be provided in the following situations:
- ✓The customer changes their mind after the order has been processed or delivered.
- ✓Incorrect information (such as address, phone number, or email) was provided by the customer, resulting in delivery or activation issues.
- ✓Problems caused by the customer's own device, internet connection, or third-party services beyond our control.
- ✓Any misuse, abuse, or violation of our Terms & Conditions.
3. Cancellation Policy
Customers may request to cancel an order before processing or service activation begins.
Once a product has been delivered or a service has been activated or completed, cancellation requests may not be accepted.
4. Refund Process
To request a refund, customers should contact our customer support with:
- ✓Full Name
- ✓Order Number (if available)
- ✓Mobile Number
- ✓Reason for the refund request
- ✓Proof of payment (if required)
All refund requests are subject to verification and approval.
5. Refund Timeline
If a refund request is approved, the refund will be processed within 7–10 working days using the original payment method or another approved payment method, depending on the payment channel.
6. Changes to This Policy
Boalmari Network reserves the right to modify this Return & Refund Policy at any time. Any updates will be published on this page with a revised Effective Date.
7. Contact Us
For any questions regarding returns, cancellations, or refunds, please contact us through the Contact Us page on boalmarinetwork.com.
By placing an order on boalmarinetwork.com, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.